ADP's CustomerTouch services automatically contact the right customers at the right time using four impact communication methods--direct mail, email, automated voice and live voice. This service provides real time customer communications that are triggered by events stored in your ADP Dealer Management System. 

Overview of CustomerTouch Services:

Business Goal
ADP's Business Office Solutions let you efficiently manage your two most important resources: your cash and your employees.

Unsold Prospect Follow Up
Triggers automatic follow up on those prospects who have visited your dealership but did not make a purchase. Available with Live Voice and integrates with ADP w.e.b.CRM.

Sales-to-Service Hand Off
Convert your sales customer into a service customer with automated eMail and direct mail communications such as:

• Intro to Dealership Service Department
• Schedule 1st Service Appointment Reminder
• 1st Service Appointment not yet Scheduled
• Extended Service Plan Offer

Service Reminder and Service Reminder Follow up
Automatically reminds all customers due for service by direct mail, live voice, and/or email. Communication triggered by mileage or time criteria.  A brake, tire, and battery wear indicators also available with direct mail and email components. For those customers who did not respond to your first reminder will receive an additional follow up with live voice.  

eService Reminder
Similar to Service Reminder Package, but delivered solely through cost-effective, high-impact email communications.

Service NotificationReal time customer notification triggered when all of the labor is posted. Automatically sends email and/or automated voice message for appointments, parts pick-up, and when vehicle is ready for pick-up.

CSI/SSI Follow Up      
Improve CSI with sales/service follow-up and identify dissatisfied customers right away. ADP Trained professionals will call your customers after a booked sale or closed RO.  Specific call guides are used to identify areas of customer dissatisfaction capture verbatim comments and immediately notify your management .  Use our call guides or create your own.

Click here to learn more about ADP's CustomerTouch.